Who We Are
Family Owned and Operated
Since 1992, Always On Call has expanded from a small home-based business founded by M. Ellen Brosseau, her late husband, Gerald R. Brosseau, and son, Gerald R. Brosseau, II to a state-of-the-art company with hundreds of clients nationwide. Today, an entire team helps the Brosseau family fulfill its mission of personalized service, exceptional quality, and caring communications.
Always On Call was founded out of necessity. Mr. Brosseau was a funeral director that utilized a local answering service, when the business was sold to a company out of the area, Mr. Brosseau began experiencing issues with the consistency and quality of the service provided. Left with little options, he began forwarding the calls to his wife, Ellen. Word started to spread throughout town that someone “new” was handling the calls for the funeral home. A meeting at the local hospital and every doctor pledging to sign up for services was the birth of Always On Call. Within a month, new equipment was purchased and less than a month later on December 2, 1992, Always On Call opened for business.
Always On Call expanded locally and eventually nationwide, specializing in the healthcare and funeral home industries. Mr. Brosseau’s reputation as a funeral director whom also owned an answering service spread by word-of-mouth throughout the industry. Within several years, funeral homes throughout the United States began entrusting Always On Call to provide the compassionate and caring answer when they were unable to answer the telephone personally. Son, Gerald, primarily handled management of the infrastructure, accounts payable and receivable, and account programming. In 2006, he upgraded the infrastructure to the most advanced telemessaging system available, the Amtelco Infinity, and relocated offices to Concord, New Hampshire. Two years later, Gerald, II took over as Vice-President and Director of Operations. That same year, Always On Call was awarded two coveted industry awards for outstanding customer service from the Association of TeleServices International and the Canadian Call Management Association. To date, Always On Call continues to be recognized as one of the leaders in the industry.
In 2015, Always On Call sought to improve our redundancy by establishing a second location in Southwest Florida. Snowstorms in the Northeast made the business particularly vulnerable to ensure adequate staffing during inclement weather and the expansion of an additional office allowed for redundant technology should there be a technology issue locally. State-of-the-art equipment and professional offices now allow an award-winning customer service team to represent a variety of businesses throughout the United States and Canada. Always On Call is proud to be a dedicated extension of your business, with customized solutions to exceed your expectations, 24 hours a day.