Integrity is a core value that cannot be taught. Therefore, candidates undergo up to three interviews with pre-employment testing, before being hired. Having the best individuals to represent not only us, but YOU, is essential, as your trusted customer service partner. Our culture and mentorship are such that, we strive for employees to consider a career, versus “just a job.” Regardless of position, all employees must agree to and sign a confidentiality agreement and successfully complete the extensive tele-receptionist training before they are able to navigate a call on their own.

We’ve structured our training process to perfection. Our comprehensive onboarding and ongoing evaluations ensure that every call is handled to our clients’ satisfaction. Trainees work closely with assigned trainers, focusing on the fundamentals of accurate message-taking. They learn professional etiquette, verifying the spelling of the caller’s name, confirming the telephone number(s), and documenting accurate message information.

As tele-receptionists gain proficiency, they handle calls to uphold our award-winning standards based on their qualified skill level. Graduation from each phase utilizes our proprietary custom Learning Management System (LMS), training videos, role-playing scenarios, classroom sessions, and quizzes. Every Always On Call employee is also required to successfully complete mandatory HIPAA compliance training. We ensure that all employees at every level understand and comply with our policies and procedures. We’re committed to excellence at all levels!