How Many Potential Customers Are Your Losing to Voicemail?

We ensure that your callers can connect with a live person, regardless of the time they call. As an extension of your business, our highly qualified tele-receptionists handle calls live, just like an in-office receptionist—yet at a fraction of the cost. We take pride in being an extension of your business with a personalized service to complement you and your staff. Our services are customized to your unique business needs, available on demand, after hours, or 24/7. As a licensed funeral director, the late Gerald R. Brosseau, co-founder and licensed funeral director, instilled a commitment to professionalism, accuracy, and compassionate communication in every call we handle.

Protecting Your Greatest Asset… Your Reputation

At Always On Call, we go beyond traditional telephone answering services. Our team understands the critical importance of first impressions. When we handle calls for our clients, it’s not just a reflection of our service—it’s an extension of your reputation. Unlike many outsourcing options, we keep our operations within the United States, ensuring that all our employees are based here. Each member of our team undergoes regular audits and evaluations by our Quality Assurance Team to guarantee consistency, professionalism, and the highest standards of service.

“You will never find another answering service who will care more about your business than we will.”
Gerald R. Brosseau, LFD, Co-Founder

If You Are Working in Your Business, You Aren’t Working on Your Business…

When you entrust us with handling your calls, you can rest assured that we seamlessly complement your team. You have the flexibility to forward your lines to us as often or as little as needed. Our billing is simple and straightforward: you pay only for the actual time we spend working on your behalf, down to the second. We don’t charge extra for emails, faxes, or text transactions. Our transparent Terms of Service ensure full clarity with no hidden fees.

Integrity & Appreciation

Always On Call is not “just an answering service”, but a customer service extension of your office. When we are representing you, our team is trained not to identify as “the answering service” unless asked or you request us to do so. We will never give out the name of our company, our location, or any other identifying information other than the first name of the individual the caller is speaking with. While some answering services even solicit for business when handling calls for their customers, we have never and will never engage in this unethical practice. However, should you refer a fellow business to Always On Call and they sign up for service, simply ask your account manager for $100 Account Statement Credit as our way of saying “Thank you!” Bottom line, it’s imperative you can trust the telephone answering service providing the first impressions to your customers and community.