THE HISTORY OF

ALWAYS ON CALL

Always On Call has grown from a small, home-based business founded by M. Ellen Brosseau, her late husband, Gerald R. Brosseau, and their son, Gerald R. Brosseau II, into a state-of-the-art company serving hundreds of clients nationwide. Today, an entire team works alongside the Brosseau family to uphold their mission of delivering personalized service, exceptional quality, and compassionate communication.

Newspaper Clipping of Ellen Brosseau

Always On Call was born out of necessity. As a funeral director, Mr. Brosseau relied on a local answering service, but when the service was sold to a company out-of-area, he began experiencing inconsistencies in quality and reliability. With limited options, he decided to forward the calls to his wife, Ellen. Word quickly spread throughout town about the “new voice” handling calls for the funeral home. A pivotal meeting at the local hospital, where every doctor pledged to sign up for services, marked the birth of Always On Call. Within a month, new equipment was purchased, and on December 2, 1992, Always On Call officially opened its doors.

Always On Call grew from a local business into a nationwide provider, specializing in the healthcare and funeral home industries. Mr. Brosseau’s reputation as a funeral director, who also owned an answering service, spread through word-of-mouth within the funeral industry. In a few short years, funeral homes across the United States entrusted Always On Call to provide compassionate and caring service when they were unable to answer their phones personally.

Gerald R. Brosseau II played a pivotal role in the company’s growth, managing infrastructure, accounts payable and receivable, and account programming. In 2006, he upgraded the infrastructure to the state-of-the-art Amtelco Infinity telemessaging system and relocated the business to Concord, New Hampshire. Two years later, Gerald II became Vice President and Director of Operations. That same year, Always On Call earned two prestigious awards for outstanding customer service from the Association of TeleServices International and the Canadian Call Management Association. Today, Always On Call continues to be recognized as an industry leader, delivering exceptional service with a personal touch.

In 2015, Always On Call took a significant step to enhance redundancy by establishing a second location in Southwest Florida. Snowstorms in the Northeast had made the business particularly vulnerable to staffing challenges during inclement weather. This expansion not only provided a solution for maintaining adequate staffing but also introduced redundant technology to safeguard operations against potential local system issues.

Building on this commitment to reliability, Always On Call transitioned to a fully hosted system in 2024 with Amtelco’s cloud-based Genesis software. This advanced system is supported by multiple internet connections and failover mechanisms, ensuring seamless operations under any circumstances.

With state-of-the-art equipment and professional offices, Always On Call’s award-winning customer service team proudly represents a diverse range of businesses across the United States. As a dedicated extension of your business, we deliver customized solutions designed to exceed your expectations—24 hours a day, every day.