Always On Call was born out of necessity. As a funeral director, Mr. Brosseau relied on a local answering service, but when the service was sold to a company out-of-area, he began experiencing inconsistencies in quality and reliability. With limited options, he decided to forward the calls to his wife, Ellen. Word quickly spread throughout town about the “new voice” handling calls for the funeral home. A pivotal meeting at the local hospital, where every doctor pledged to sign up for services, marked the birth of Always On Call. Within a month, new equipment was purchased, and on December 2, 1992, Always On Call officially opened its doors.

Always On Call grew from a local business into a nationwide provider, specializing in the healthcare and funeral home industries. Mr. Brosseau’s reputation as a funeral director, who also owned an answering service, spread through word-of-mouth within the funeral industry. In a few short years, funeral homes across the United States entrusted Always On Call to provide compassionate and caring service when they were unable to answer their phones personally.

Gerald R. Brosseau II played a pivotal role in the company’s growth, managing infrastructure, accounts payable and receivable, and account programming. In 2006, he upgraded the infrastructure to the state-of-the-art Amtelco Infinity telemessaging system and relocated the business to Concord, New Hampshire. Two years later, Gerald II became Vice President and Director of Operations. That same year, Always On Call earned two prestigious awards for outstanding customer service from the Association of TeleServices International and the Canadian Call Management Association. Today, Always On Call continues to be recognized as an industry leader, delivering exceptional service with a personal touch.