ATSI Award Blog - Always On Call

ATSI 2023 Award of Excellence

Always On Call Answering Service, LLC of Cape Coral, FL has been honored with the exclusive ATSI 2023 Award of Excellence for the 16th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK.

The award started 27 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience. Now a sixteen-time winner Always On Call Answering Service, LLC earned the Platinum Plus Award. ATSI extends its congratulations to the staff of Always On Call Answering Service, LLC on their proven quality service to their customers.

The Story Behind Always On Call

Family-owned and operated since 1992, Always On Call was founded by a funeral director and his wife, Ellen, who wanted a caring person on the line to represent their business. Unable to find an answering service that could perform to their high expectations, Ellen began answering calls to provide the compassionate service they had been searching for. Soon, others heard about her exceptional phone manner and wanted to hire her for their own business. The family realized there are many other professional businesses and organizations that need more than your standard answering service – they need a caring, compassionate provider with the ability to customized services for any business. Always On Call was created to provide just that!

ATSI 2023 Award of Excellence

The Story Behind Always On Call

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