Virtual Receptionist Services

Always On Call Virtual Receptionist Services

Our award winning team is an extension of your office when you are unable to answer the telephone personally, not just an answering

A virtual receptionist serves the same role as an in-house receptionist, such as answering phone calls, taking messages and setting appointments.

Most callers have no idea they have reached an answering service unless they ask or you have instructed us to inform your callers. With our exceptional communications, advanced technology and personalized training, we are capable of emulating your staff at your discretion as if we are working along side you in your office.

Funeral Homes Answering Service

Funeral Homes Answering Service

The aftermath of losing a loved one can be difficult. You may feel a flood of emotions and have a difficult time processing what the future holds without that person. Coping with this event is hard enough but then, there is the task of making funeral arrangements proceeding their passing.

Flowers in a garden against blue sky, bottom view

Calling a funeral home can be a very stressful and emotional experience. Arranging a funeral can make the death feel real and permanent. The entire experience highly depends on the interaction with the person on the other end of the line. Are they helpful? Sympathetic? Caring? Patient?

Choosing the right answering service is just one important aspect of running a funeral home or livery service. The first call made to your business is the one opportunity you have to make a first impression on someone who has just experienced the ultimate loss, death.

Why Choose Always On Call?

Our story began with answering phones for funeral home clients, making it a special area of expertise for Always On Call. It inspired us to create a better answering service and understand the complex and sensitive nature required to take such calls. We understand these calls should be handled differently. You can trust us to care for these calls with the same attention to detail and professionalism as you would yourself. Our staff is trained to provide obituary information such as calling hours, services, and florists. We do not require you to submit the information through our website or using a special form. Simply carbon copy us when submitting the obituary to the newspaper or we can link our system to your website. Directions to the funeral home or cemetery can be given at your discretion and we can provide callers with any other information you would like.

Live Voice Answering

We do more than just answer telephones. Our team is trained to appreciate and understand the importance of first impressions.

Message Reporting

Immediately receive message summaries via email or fax at no additional cost to you.

24/7 Service

Our services are customized to the unique needs of your business, which may be utilized on demand, after hours, 24/7, or to complement your office and management staff.

Award Winning Service

Your callers, clients and prospective clients will receive service that is routinely recognized by industry experts as best-in class.

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